Shine india monthly magazine published this article 7 the government has launched various service delivery apps for its citizens. social media is a key channel to drive awareness about these apps and get people to download them. the two examples here showcase this–digilocker is meant for digitised documents & certificates while umang is like a gateway (or a directory) to multiple government services. transparency & accountability citizens want ready access to government departments and its functioning officers. given the size and expanse of the official setup it is often not easy to figure out who is the concerned officerincharge (in whose jurisdiction the case falls) and their contact details. social media can come to the rescue in some cases Shine india monthly magazine buy.
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